For a Vehicle shared on the BE (Belgian) section of the Website

  • Coverage BeLux (Belgium and the Grand Duchy of Luxembourg):
    • Roadside assistance after a traffic accident, technical breakdown, wrong fuel type usage or loss of keys, in Belgium and the Grand Duchy of Luxembourg, and this within 50 km of the Belgian borders
    • Towing to an address of preference by the Vehicle's Owner
    • Provision of a replacement vehicle class A or B during maximum 5 days, in case a provisional or definitive repair appears impossible
  • Optionally, the Potential Driver can opt for European Coverage (in addition to the coverage of Belgium and the Grand Duchy of Luxembourg): 3 EUR extra per day ONLY at the moment of making the booking
    • Roadside assistance after a traffic accident, technical breakdown, flat tires, usage of wrong fuel type or loss of keys
    • If the accident took place within Belgium or the Grand Duchy of Luxembourg:
      • Towing to an address of preference by the Vehicle's Owner
      • Provision of a replacement vehicle class A or B during maximum 5 days, in case a provisional or definitive repair appears impossible
    • If the accident took place outside the borders of Belgium and the Grand Duchy of Luxembourg:
      • Towing to an authorized dealer located abroad
      • Repatriation of the Vehicle to a garage of choice of the Owner in Belgium
      • Provision of a replacement Vehicle class A or B during maximum 5 days, in case a provisional or definitive repair appears impossible

Coverage: the assistance guarantees shall apply for all countries in the European Union, as well as Andorra, Liechtenstein, Norway, San Marino, Switzerland and the Vatican.


For a Vehicle shared on the PT (Portuguese) section of the Website


  • Assistance due to accidents, technical problems or damages (including puncture, filling inappropriate fuel, loss of keys); on average the patrol car will arrive at the place of the incidentwithin 45 minutes
  • Transport of the Covered Vehicle to a closest garage situated in a radius of 50 kms and in the immediate vicinity of:
    • either a Comboios de Portugal (Portuguese national railway) train station
    • or a station on belonging to a national long-distance coach network (as opposed to a local urban bus network)
  • Provision of a class A or B replacement vehicle to the Driver, for up to 5 days per Carsharing Contract, but in any case not longer than the duration of the relevant Carsharing Contract; the decision to provide such replacement vehicle will be made upon whether the Vehicle may be repaired within 8 hours following the arrival at the garage:
    • If this is the case, then the Driver will have to wait until the repair has taken place
    • If this is not the case, whatever the reason may be, then the Driver will immediately be entitled to a replacement vehicle, to be provided by the garage itself or by a car rental company situated in the immediate vicinity of the garage
  • If the Driver wishes to continue his/her journey either:
    • by train or by bus, the Assistance will provide him/her along with the accompanying passengers with the tickets required to reach the destination and the transport to the closest respective transport terminal.
    • or by taxi, in which case the Assistance will bear the costs of up to 100 EUR
  • If the Driver is entitled to a replacement vehicle, and if the provision of such vehicle can only take place the day following his/her arrival at the garage, then the former along with the accompanying passengers will be entitled to one night in a hotel room situated in the immediate vicinity of the garage; the former will also be applicable if the Driver had chosen the continuation of his/her journey by bus or train


All spare parts, costs of repairs, including labour costs, should the Assistance’s patrol car not be able to repair on the spot, ought to be borne by either the Driver or the Owner


Coverage: the assistance guarantees shall apply in Portugal and in Spain.