In case of an accident, incident, technical breakdown, flat tires, wrong fuel, lost keys, the Driver shall notify the Assistance as soon as possible by calling the dedicated number from within the app:

  • in Belgium: call the Roadside assistance company Touring at +32 2 286 34 28
  • in Portugal: call the Roadside assistance company Europ Assistance at +351 21 722 56 26 

to declare the incident and to immediately demand the putting-in-action of some of the guarantees described in Article 5.1 of the General Terms and Conditions.


The Driver shall also send an email to Sharonomy explaining what happened on 

and put the Owner in copy.


Read more: 


Cost of spare parts and possible labor hours in case of a breakdown

Assistance guarantees granted during the Carsharing period