Frequently Asked Questions
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
+32 2 588 69 93
Knowledge base
Frequently Asked Questions
Sharing Economy [Collaborative Economy]
6
What is carsharing between private persons?
Why does the media regularly discuss the sharing economy (and carsharing in particular) or the collaborative economy?
5 reasons to share out your car
What is the difference between CarAmigo and other carsharing services?
What is the difference between CarAmigo and car rental companies?
See all 6 articles
Search queries and reservations
5
Can I initiate a search query based on address?
The owner does not respond to my reservation request. What do I do?
How many kilometers can I drive with the vehicle?
I need to modify the date/ hour of my reservation request. How do I do this?
Can my husband, family member or acquaintance drive the car I wish to rent?
Subscription and eligibility criteria
18
How do I become a member of CarAmigo?
Do I need to pay a subscription?
Creation of a member's profile [private person]
Creation of a member's profile [professional/company]
Creation of a vehicle profile
See all 18 articles
Validation of profiles
6
When will my member profile of CarAmigo become active?
My profile is not yet validated. Why?
Member profile - most frequent validation problems
Car profile - most frequent validation problems
What price should I ask for my car?
See all 6 articles
Payments
10
Is there a driver's deposit on CarAmigo?
How do I receive my money [owner]?
How long does it take to get my deposit back? And why?
What are the means of payment accepted by the website?
I try to execute a payment for a carsharing, but it does not go through. What do I do?
See all 10 articles
Instructions before, during and after a carsharing; contact data
14
Instructions for the owner
Instructions for the driver
Registering the state and contents of vehicle during the check-in, with the CarAmigo mobile apps (Android and iOS)
Registering the state and contents of vehicle during the checkout with the CarAmigo mobile apps (Android and iOS)
How does one exchange keys?
See all 14 articles
Insurance
7
Is the insurance provided to the members of CarAmigo valid in other countries or only in Belgium?
Why is it necessary to indicate my present insurance? Isn't an "all risks" insurance included for the whole duration of the carsharing?
What happens to my original insurance? Is it still valid?
Do I need to inform my insurance that I put my vehicle available for carsharing at CarAmigo?
My insurance does not cover car rental. What do I do?
See all 7 articles
Roadside assistance
4
Is the roadside assistance provided to members of CarAmigo valid in other countries?
What happens if my rented car breaks down?
Cost of spare parts and possible labor hours in case of a breakdown
Assistance guarantees granted during the Carsharing period
General Terms and Conditions [Downloads]
9
CarAmigo - General Terms of Use of the Website
General Terms and Conditions of Motor Third Party Liability Insurance
General Terms and Conditions of Motor Vehicle Legal Protection Insurance
General Terms and Conditions of ALL RISK Insurance
General Terms and Conditions of Roadside Assistance - Touring
See all 9 articles
[new] Tips
1
[new] How can I obtain a sticker?