Frequently Asked Questions

Sharing Economy [Collaborative Economy] 6

• What is carsharing between private persons?
• Why does the media regularly discuss the sharing economy (and carsharing in particular) or the collaborative economy?
• 5 reasons to share out your car
• What is the difference between CarAmigo and other carsharing services?
• What is the difference between CarAmigo and car rental companies?

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Search queries and reservations 5

• Can I initiate a search query based on address?
• The owner does not respond to my reservation request. What do I do?
• How many kilometers can I drive with the vehicle?
• I need to modify the date/ hour of my reservation request. How do I do this?
• Can my husband, family member or acquaintance drive the car I wish to rent?

Subscription and eligibility criteria 18

• How do I become a member of CarAmigo?
• Do I need to pay a subscription?
• Creation of a member's profile [private person]
• Creation of a member's profile [professional/company]
• Creation of a vehicle profile

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Validation of profiles 6

• When will my member profile of CarAmigo become active?
• My profile is not yet validated. Why?
• Member profile - most frequent validation problems
• Car profile - most frequent validation problems
• What price should I ask for my car?

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Payments 10

• Is there a driver's deposit on CarAmigo?
• How do I receive my money [owner]?
• How long does it take to get my deposit back? And why?
• What are the means of payment accepted by the website?
• I try to execute a payment for a carsharing but it won't go through. What should I do?

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Instructions before, during and after a carsharing; contact data 14

• Instructions for the owner
• Instructions for the driver
• Registering the state and contents of vehicle during the check-in, with the CarAmigo mobile apps (Android and iOS)
• Registering the state and contents of vehicle during the checkout with the CarAmigo mobile apps (Android and iOS)
• How does one exchange keys?

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Insurance 7

• Is the insurance provided to the members of CarAmigo valid in other countries or only in Belgium?
• Why is it necessary to indicate my present insurance? Isn't an "all risks" insurance included for the whole duration of the carsharing?
• What happens to my original insurance? Is it still valid?
• Do I need to inform my insurance that I put my vehicle available for carsharing at CarAmigo?
• My insurance does not cover car rental. What do I do?

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Roadside assistance 4

• Is the roadside assistance provided to members of CarAmigo valid in other countries?
• What happens if my rented car breaks down?
• Cost of spare parts and possible labor hours in case of a breakdown
• Assistance guarantees granted during the Carsharing period

General Terms and Conditions [Downloads] 9

• CarAmigo - General Terms of Use of the Website
• General Terms and Conditions of Motor Third Party Liability Insurance
• General Terms and Conditions of Motor Vehicle Legal Protection Insurance
• General Terms and Conditions of ALL RISK Insurance
• General Terms and Conditions of Roadside Assistance - Touring

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[new] Tips 1

• [new] How can I obtain a sticker?